FREQUENTLY ASKED QUESTIONS
NEW TO THE WOOF WALK FAMILY
HOW DO I GET STARTED OR SCHEDULE A WALK?
Welcome! Start by clicking on our "Schedule a Walk" page and send us an email or call us with details of the type of service you are interested in and we will respond within one business day to set up a MEET & GREET with you and your pup.
HOW DO I PAY?
To make it easy for our clients we accept cash, check, Venmo, and PayPal as ways of payment.
WHEN DO I PAY/HOW OFTEN?
We send out billing every two weeks via email. Please check to make sure our bills are not going to your spam inbox.
HOW DO I CANCEL A SERVICE THAT I'VE ALREADY BOOKED?
Please call or email us regarding if and when you would like to cancel a service.
HOW LATE OF A NOTICE CAN I GIVE TO CANCEL?
All cancellations must be made before 10 am on the day of the booked service to ensure our walkers enough time to adjust their schedules.
DO I STILL HAVE TO PAY FOR THE SERVICE IF I CANCEL BEFORE 10AM?
No. However, if you don't cancel before 10am on the day of the booked service, you will be charged for the service regardless of cancellation.
HOW DOES THE WALKER GET INTO MY HOUSE?
If all goes well during the initial MEET & GREET then we ask that you give us an extra key to your home for our walker to hold on to as long as our services are needed.
IS THE DOG WALKER WILLING TO USE AN APP TO OPEN OUR ELECTRONIC LOCK?
Yes. We understand that with advances in technology many clients want our walkers to use apps to open their doors, HOWEVER, if the app or the lock for whatever reason does not work at the time of arrival and we do not have a physical key as back up to your home, we are NOT to be held responsible. The service will still be charged to your bill that week.
WILL YOU STILL WALK MY DOG IF THERE IS A BLIZZARD OR EXTREME HEAT?
Whether rain, sleet, snow, or heat, our walkers do their very best to care for your pup, however, we do hold the right to cancel or shorten our services depending on weather. Our priority is to keep the dogs safe so in some cases it's best to not provide our service or to adjust the normal schedule.
IF WOOF WALK SHORTENS A SERVICE DUE TO WEATHER DO I STILL HAVE TO PAY?
Yes. We appreciate your cooperation in understanding that we have your pets best interest in mind when it comes to weather.
CAN I HAVE A WALKER COME AT A SPECIFIC TIME?
Yes, you can request a specific time, however, it can NOT be guaranteed due to our walkers schedules/locations in the day and constant changes.
WILL MY DOG HAVE THE SAME WALKER EVERY TIME?
Yes, aside from when your walker may be sick or be on vacation. In these instances, we will do our best to inform you of a substitute walker or of any changes. However, in some last minute cases, we may not be able to inform you of changes, but we will do our best to continue service. On very rare occasions, due to emergency, we may need to cancel your service last minute, in which you will NOT be responsible for payment of that service.
SAFETY AND LIABILITY
ARE YOUR DOG WALKERS BONDED AND INSURED?
Yes. Woof Walk DC, as well as all of our employees are licensed, bonded, and insured.