FREQUENTLY ASKED QUESTIONS

NEW TO THE WOOF WALK FAMILY

HOW DO I GET STARTED OR SCHEDULE A WALK? 

WELCOME! START BY CLICKING OUR "SCHEDULE A WALK" PAGE AND SEND US AN EMAIL OR CALL US WITH DETAILS OF WHAT TYPE OF SERVICE YOU ARE INTERESTED IN AND WE WILL RESPOND WITHIN ONE BUSINESS DAY TO SET UP A "MEET & GREET" WITH YOU AND YOUR PUP. 

PAYMENT

HOW DO I PAY?

TO MAKE IT EASY ON OUR CLIENTS, WE USE A SCHEDULING AND PAYMENT WEBSITE (BETTERWALKER), WHICH HAS OPTIONS FOR AUTO-PAY. FURTHERMORE, WE ACCEPT CASH, CHECK, VENMO, AND PAYPAL AS FORMS OF PAYMENT. 

 

WHEN DO I PAY/HOW OFTEN?

WE SEND OUT BILLING EVERY TWO WEEKS VIA EMAIL.  PLEASE CHECK TO MAKE SURE OUR EMAILS ARE NOT GOING TO YOUR SPAM.

CANCELLATIONS

HOW DO I CANCEL A SERVICE THAT I'VE ALREADY BOOKED? 

ALL CANCELLATIONS ARE MADE THROUGH THE CLIENT PORTAL ON YOUR BETTERWALKER ACCOUNT. 

‚Äč

HOW LATE OF A NOTICE CAN I GIVE TO CANCEL?

ALL CANCELLATIONS MUST BE MADE BEFORE 10AM ON THE DAY OF THE BOOKED SERVICE TO ENSURE OUR WALKERS ENOUGH TIME TO ADJUST THEIR SCHEDULE.

 

DO I STILL HAVE TO PAY FOR THE SERVICE IF I CANCEL BEFORE 10AM?

NO. HOWEVER, IF YOU DO NOT CANCEL BEFORE 10AM OF THE BOOKED SERVICE, YOU WILL BE CHARGED FOR THE COST OF THE SERVICE.

KEYS

HOW DOES THE WALKER GET INTO MY HOUSE?

IF ALL GOES WELL DURING THE INITIAL MEET & GREET THEN WE ASK THAT YOU GIVE US AN EXTRA KEY TO YOUR HOME FOR OUR WALKER TO HOLD ON TO FOR AS LONG AS OUR SERVICES ARE NEEDED.

 

IS THE DOG WALKER WILLING TO USE AN APP TO OPEN OUR ELECTRONIC LOCK? 

YES. WE UNDERSTAND THAT WITH ADVANCES IN TECHNOLOGY MANY CLIENTS WANT OUR WALKERS TO USE APPS TO OPEN THEIR DOORS, HOWEVER, IF THE APP OR THE LOCK DOES NOT WORK FOR WHATEVER REASON AT THE TIME OF ARRIVAL AND WE DO NOT HAVE A PHYSICAL KEY AS A BACKUP TO YOUR HOME, WE ARE NOT TO BE HELD RESPONSIBLE. THE SERVICE WILL STILL BE CHARGED TO YOUR BILL THAT WEEK.

INCLEMENT WEATHER

WILL YOU STILL WALK MY DOG IF THERE IS A BLIZZARD OR EXTREME HEAT?

WHETHER RAIN, SNOW, SLEET, OR HEAT OUR WALKERS DO THEIR VERY BEST TO CARE FOR YOUR PUP, HOWEVER, WE DO HOLD THE RIGHT TO CANCEL OR SHORTEN DEPENDING ON THE WEATHER. OUR PRIORITY IS TO KEEP THE DOGS SAFE SO IN SOME CASES IT'S BEST TO NOT PROVIDE OUR SERVICE OR  TO ADJUST THE SCHEDULE.

 

IF WOOF WALK SHORTENS A SERVICE DUE TO WEATHER DO I STILL HAVE TO PAY? 

YES. WE APPRECIATE YOUR COOPERATION IN UNDERSTANDING THAT WE HAVE YOUR PET'S BEST INTEREST IN MIND WHEN IT COMES TO WEATHER.

TIMING/SCHEDULING

CAN I HAVE A WALKER COME AT A SPECIFIC TIME?

YES, YOU CAN REQUEST A SPECIFIC TIME, HOWEVER, IT CAN NOT BE GUARANTEED DUE TO OUR WALKERS' SCHEDULES/LOCATIONS IN THE DAY AND CONSTANT CHANGES. 

WALKER
SUBSTITUTIONS/
CANCELLATIONS

WILL MY DOG HAVE THE SAME WALKER EVERY TIME?

YES, ASIDE FROM WHEN YOUR WALKER MAY BE SICK OR ON VACATION. IN THESE INSTANCES, WE DO OUR BEST TO INFORM YOU OF A SUBSTITUTE WALKER OR OF ANY CHANGES. HOWEVER, IN SOME LAST MINUTE CASES, WE MAY NOT BE ABLE TO INFORM YOU OF ANY CHANGES, BUT WILL DO OUR BEST TO CONTINUE SERVICE. ON VERY RARE OCCASION, DUE TO EMERGENCY, WE MAY NEED TO CANCEL YOUR SERVICE LAST MINUTE, IN WHICH YOU WILL NOT BE RESPONSIBLE FOR PAYMENT IN THAT INSTANCE.

SAFETY AND LIABILITY

ARE YOUR DOG WALKERS BONDED AND INSURED?

YES. WOOF WALK DC, AS WELL AS ALL OUR EMPLOYEES ARE LICENSED, BONDED AND INSURED.